Terms & Charter Policies

1. Cancellation Policy

Cancellations More Than 30 Days Before Charter Date 

If written cancellation is received more than thirty (30) calendar days prior to the scheduled charter date: 

• All funds paid will be refunded
• Less a $200 USD non-refundable administrative fee

At Company discretion, payments may instead be credited toward a future charter within the same calendar year, subject to vessel availability and current market pricing. 

Cancellations Within 30 Days of Charter Date 

Cancellations made within thirty (30) calendar days of the scheduled charter date are non-refundable. 

Exceptions may apply only if: 

1. Both parties agree in writing, OR 
2. The Company successfully re-books the same vessel for the same date and time period. 

If re-booked, funds may be refunded less the $200 administrative fee. 

No-Shows & Late Arrivals 

Failure to appear or arrival more than sixty (60) minutes late without prior communication will be considered a cancellation and all funds will be forfeited. 

2. Weather, Force Majeure & Safety Conditions

Luxury Yachts Mexico operates strictly under licensed captain authority and local maritime regulations. 

The Company shall not be liable for cancellation, delay, modification, or substitution due to circumstances beyond its control, including but not limited to: 

• Weather conditions
• Port authority closures
• Maritime advisories 
• Government restrictions 
• Mechanical issues 
• Civil disturbances 
• Public health events 
• Regional safety concerns 
• Acts of God 

If a charter must be postponed or modified due to official maritime or safety restrictions, the client will be offered: 

• A rescheduled date, OR
• A credit valid for up to twelve (12) months

Refunds due to Force Majeure events are not guaranteed and remain at Company discretion. 

Media reports or travel advisories alone do not constitute grounds for automatic cancellation unless official port authorities prohibit vessel operation. 

Safety of guests and crew remains our highest priority. 

3. Vessel Substitution Policy

While every effort is made to provide the contracted vessel, substitutions may occasionally be necessary due to mechanical, safety, or operational considerations. 

If substitution occurs, a vessel of equal or greater value and similar capacity will be provided. 

Variations in décor, layout, upgrades, or cosmetic details do not constitute material breach of contract. 

4. Payment Authorization & Chargeback Policy

By submitting payment, you acknowledge and agree to the following: 

• You are the authorized cardholder.
• You have reviewed and accepted the charter agreement and policies.
• Services will be rendered as described in good faith. 
• You agree not to initiate a credit card dispute or chargeback for services rendered in accordance with the agreement. 

Any concerns must be submitted in writing within forty-eight (48) hours of charter completion. 

Initiating an unjustified or fraudulent chargeback constitutes breach of contract. 

In the event of a chargeback, client agrees to be responsible for: 

• All payment processor dispute fees
• Collection costs
• Administrative recovery costs 
• Reasonable legal and attorney fees 

Company records including signed agreements, boarding confirmation, dock departure records, onboard logs, and timestamped documentation shall serve as proof of services rendered. 

5. Acceptance of Service

Boarding the vessel and commencement of charter services constitutes acknowledgment that the vessel condition and services are accepted as delivered. 

6. Governing Law

All agreements and disputes shall be governed under the applicable laws of the jurisdiction in which the charter is performed unless otherwise stated in the signed agreement.